| The Problem Manager must analyze the performance reports of Problem Management and identify process improvements for
Problem Management. Escalations and any other client feedback must also be considered to come with improvements to the
process. Actions from the improvement plans for Problem Management may also extend to other processes like Incident
Management, Security Management, Change Management, etc. The Problem Manager must work along with the Engagement Manager on
the improvement suggestion, track them to closure and evaluate the effectiveness of the same. All the improvement
suggestions must be recorded in the Improvement Proposal for further monitoring and closure. |
